Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or other game rules. A previous win does not make another win more likely, and a losing streak does not mean that a win is due. Avoid systems or claims that suggest losses can be predicted or recovered through a particular strategy.

Before you start, decide how much time and money you are comfortable spending. Consider this amount the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only gamble with money you can afford to lose after essential expenses have been paid. Never use money set aside for rent, bills, food, education, medical costs or other important needs.

• Set a budget before playing and do not exceed it.
• Set a time limit and take regular breaks away from the device.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses or increase stakes to try to win back money.
• Do not borrow money, use credit intended for essentials or sell possessions to gamble.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other substances.
• Remember that gambling is optional and that taking a break is always acceptable.

It can also help to keep a clear record of deposits, withdrawals, wins, losses and time spent playing. Looking at your activity honestly may help you identify patterns that are easy to overlook during a session. If your gambling no longer feels like a choice, stop playing and seek support.

Safer gambling tools can help you make decisions before gambling becomes difficult to manage. Depending on what is available through your account or the service, these tools may include deposit limits, spending limits, session or time reminders, reality checks, cooling-off periods and account closure or self-exclusion options. Availability, operation and conditions may vary, so review the information shown in your account and the applicable terms.

Set limits before you play

A limit is most effective when it is set in advance and treated as a firm boundary. Choose an amount and period that reflect your personal budget, rather than an amount based on how much you hope to win. If a limit is reached, stop gambling until the relevant period has ended. Do not try to work around a limit by using another account or payment method.

Take a break or close your account

If you want to pause gambling, use an available cooling-off or account restriction option. If you need a longer break, consider self-exclusion or account closure. Tell us clearly that you do not want to gamble, and do not create another account while a restriction is active. If you believe you may have a gambling problem, a longer-term exclusion and independent support may be more appropriate than a short break.

Protect your account

• Keep your login details private and use a strong, unique password.
• Do not allow another person to use your account.
• Check account activity and payment records regularly.
• Contact support through the available website channels if you notice activity you do not recognise.
• Do not open or use an account on behalf of another person.

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a crisis before asking for help.

Consider taking a break and speaking with a qualified support service if you are experiencing any of the following:

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Chasing losses or gambling with larger amounts to feel excitement.
• Trying to hide gambling, losses or account activity from family, friends or colleagues.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Borrowing money, missing payments or experiencing financial pressure because of gambling.
• Arguing with people close to you because of gambling.
• Neglecting work, study, sleep, health or other responsibilities.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Making repeated promises to stop or cut back but returning to gambling.

If any of these signs sound familiar, stop gambling for now and consider contacting an independent gambling support service in Australia. A counsellor can help you understand what is happening, make a practical plan and discuss financial, emotional or relationship concerns. Support is also available to family members and friends affected by another person's gambling.

If gambling has contributed to immediate financial distress, relationship conflict or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your location. Your safety is more important than gambling or any financial loss.

Panda Casino aims to provide clear information and accessible account controls that support informed choices. We may monitor account activity for responsible gambling indicators and may contact players where activity appears unusual or may suggest harm. Any checks, restrictions, requests for information or account actions will be handled in line with applicable requirements and the site's terms.

We may ask you to confirm information about your identity, age, account use or financial circumstances where required. These checks help support lawful and safer operation. You should provide accurate information and update your details when they change. Do not allow anyone else to access or operate your account.

Panda Casino does not encourage players to chase losses, gamble beyond their means or view gambling as a source of income. Promotional communications and account features should be considered alongside your personal limits. You can choose not to receive marketing communications by using the available preference controls or by following the instructions provided in those communications.

Age and access

Gambling is restricted to people who meet the applicable legal age and eligibility requirements. Do not gamble if you are under the legal age, located in a place where the service is not permitted, or acting for someone else. Parents and carers should use device, payment and account controls to help prevent children from accessing gambling services.

Getting help

Independent help is available throughout Australia through gambling counselling, financial counselling and community support services. Search for a recognised Australian gambling support provider or speak with a healthcare professional for guidance. You can also contact Panda Casino through the support options available on the website to ask about account limits, cooling-off periods, self-exclusion or account closure. Support requests should be made as early as possible, and you will not be judged for asking for help.