Privacy Policy

Panda Casino may collect information that is needed to provide an online gaming account, process transactions, support players and meet responsible operational requirements. The information collected depends on how you use the website, which services you access and the choices you make.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. We may also retain information about your requests, complaints, safer gambling enquiries and interactions with customer support.

Identity and verification information

To help verify an account and protect the website, we may request identity or age verification information. This can include copies or details from identification documents, information used to confirm your identity, and additional information needed for account security or anti-fraud checks. Verification information should be provided through the channels made available for that purpose and should be accurate and current.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, payment methods, transaction history and account balances. Payment service providers may process payment information on their own systems. We may receive information needed to confirm a payment, identify a transaction, prevent misuse and maintain accurate account records. We do not ask players to share payment card details through public communications or unofficial channels.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, links selected, access times and error information. We may also receive information about how you interact with account features and website content.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, improve website performance, understand usage and support security. Some cookies may be placed by service providers that help operate website features. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website functions.

Personal information is used only for purposes connected with operating, securing and improving the website and providing services to players. Depending on the circumstances, this may include the following activities:

• Creating, administering and maintaining your player account.
• Confirming your identity, age and eligibility to use relevant services.
• Processing deposits, withdrawals and other account transactions.
• Recording gaming activity and maintaining accurate account information.
• Responding to questions, requests, complaints and support enquiries.
• Detecting, preventing and investigating fraud, identity misuse, payment abuse, collusion, unauthorised access and other suspicious or prohibited activity.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Personalising or improving website content, features and user experience.
• Sending service communications, such as account notices, security messages and information about changes to the website or applicable terms.
• Sending marketing communications where permitted and where you have provided the necessary permission or otherwise have a valid basis to receive them.
• Understanding website usage through reporting, testing, analytics and performance monitoring.
• Meeting legal, regulatory, accounting, risk management and responsible gambling requirements.

We may combine information collected from your account, website activity, transactions and communications where this is reasonably necessary for the purposes described in this policy. We may also use information in an aggregated or de-identified form for analysis and improvement, where it is no longer reasonably linked to an identifiable individual.

Marketing choices

Where marketing messages are sent, you may be able to unsubscribe by using the instructions in the message or by contacting us. Unsubscribing from marketing does not stop essential service communications, including security notices, transaction messages, account information or other communications required to operate your account.

When information may be shared

Information may be shared with service providers and professional partners that help operate the website or provide related services. These may include providers supporting hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security and record management. Such providers should receive information relevant to the services they perform and may handle it according to their own privacy terms where applicable.

Information may also be disclosed where reasonably necessary to protect players, the website or others; investigate suspected wrongdoing; enforce applicable terms; recover funds; respond to legal requests; or meet legal, regulatory, court, tax, accounting or law enforcement requirements. If the website or its operations are reorganised, transferred or combined with another service, relevant information may be transferred as part of that process, subject to appropriate safeguards.

Security measures

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for legitimate business or service purposes. However, no website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored electronically or in other records and may be processed in locations used by the website or its service providers. Appropriate steps should be taken to protect information when it is handled by third parties or across locations. We keep information for as long as it is reasonably needed for the purposes described in this policy, to manage an account or resolve a matter. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights may include requesting access to your information, asking for incorrect or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to receive marketing communications. You may also ask questions about how information is used or request an explanation of a privacy-related decision.

Making a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@pandacasino.best. Please clearly describe your request and include enough information for us to understand and assess it. We may need to verify your identity before releasing, changing or deleting information. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

A request to delete information may not apply in every situation. For example, certain information may need to be retained for legal, security, fraud prevention, transaction, dispute resolution, accounting or record-keeping purposes. Where information cannot be deleted immediately, we may restrict its use where appropriate and explain the general reason.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We encourage players to review this page periodically. If you continue to use the website after an update, that use may indicate acceptance of the revised policy to the extent permitted by law.

If you have a privacy question, are concerned about how your information has been handled, or need help making a request, please contact support@pandacasino.best. We will consider privacy enquiries and respond in accordance with applicable requirements.