Betting Rules

By opening an account, placing a bet or using a betting feature at Panda Casino, you confirm that you have read and accepted the applicable rules. These rules may apply to casino games, sports betting, racing, promotions or other products made available through the site. Product-specific rules may also be displayed before you place a bet. If a product rule conflicts with a general rule, the product-specific rule will normally apply to that product.

You must use the service lawfully and only where online gambling is permitted for you. You are responsible for checking that you meet all applicable requirements in Australia and in the state or territory where you are located. Panda Casino may restrict, suspend or refuse access where required by law, regulation, risk controls or its internal policies.

• You must be of legal gambling age and provide accurate account information.
• You must use only your own account and payment methods authorised for your use.
• You must keep your login details secure and notify the site if you believe your account has been accessed by someone else.
• You must not use the service for fraud, money laundering, collusion, manipulation or any other unlawful purpose.
• You must not place bets on behalf of another person or allow another person to use your account.
• You should check all selections, stakes, odds and other details before confirming a bet.

Panda Casino may carry out identity, age, payment and account checks. You may be asked to provide documents or information before an account can be used fully, a bet can be settled or funds can be withdrawn. If requested information is not provided, the account or relevant transaction may be delayed, restricted or reviewed.

A bet is a request to enter a wager using the available betting interface. Before confirmation, you should review the event or game, selection, odds or price, stake, potential return and any conditions shown on screen. A bet is accepted only when it has been recorded by the betting system and a confirmation or bet reference is displayed. An attempted transaction, pending request or message in a bet slip does not necessarily mean that a bet has been accepted.

The information shown on the confirmation screen and in your account history is the main record of an accepted bet. You should retain the relevant bet reference and check the details promptly. If you believe a bet has been recorded incorrectly, contact the site through the available support channel as soon as possible. Never assume that a failed or interrupted screen has cancelled a bet.

Bet acceptance may be subject to availability, account status, applicable limits, price changes, technical checks and other operational conditions. A displayed price may change before acceptance. If a price, market or game becomes unavailable, the bet may be rejected or handled under the relevant product rules. Where a bet is rejected, the stake should not be treated as a settled wager.

You should not place a bet if you are unsure of the terms, the outcome being covered or the amount you may lose. Gambling outcomes are uncertain, and no result, return or winning frequency can be guaranteed. Bets should be treated as entertainment rather than as a way to earn income or recover losses.

Errors, irregular activity and system issues

If an obvious error appears in a price, market, game description, result or account balance, the relevant transaction may be reviewed and corrected in accordance with the applicable terms. Bets affected by a technical failure, interruption, duplicate transaction or other system issue may also be investigated. Panda Casino may void or adjust an affected bet where this is permitted and appropriate, while taking reasonable steps to maintain an accurate and fair record.

Bets are settled using the official result or settlement information relevant to the product. For sports and racing, this may include the official result, finishing order, match status or other recognised event information. For casino and other games, settlement is generally based on the result generated and recorded by the applicable game system. Results may be amended if an official source corrects an error or if a technical or operational issue is identified.

The specific rules for each market or game determine how postponements, abandonments, cancellations, dead heats, player withdrawals, incomplete events, disputed results and other unusual situations are handled. You should read those rules before placing a bet. If no product-specific rule is available, the general Terms and Conditions may apply.

Once a bet has been accepted, it normally cannot be changed or cancelled by the player unless a cancellation feature is expressly made available and the displayed conditions are met. Submitting a cancellation request does not guarantee cancellation. A bet may remain valid if the request is unsuccessful, unavailable or made after the permitted time.

A settled winning amount may be credited to the account after the relevant result and checks have been completed. Account balances and transaction records should be reviewed regularly. If you identify a possible settlement or balance error, raise it promptly through the available support channel with the bet reference, date and relevant details.

• A void or cancelled bet is generally treated as not having a valid outcome, subject to the applicable product rules.
• A losing bet is not refundable merely because the result was unexpected or the player changes their mind.
• A result may be delayed where official confirmation or further review is required.
• A dispute does not automatically change a settled result or suspend other account activity.
• Any correction will be recorded in the account history where practicable.

You should deposit only amounts that you can afford to lose and use payment methods that are permitted for your account. Deposits, withdrawals, refunds and adjustments may be subject to verification, processing checks, security controls and applicable legal requirements. The availability of a payment method does not guarantee that every transaction will be approved or completed immediately.

Your account history may include deposits, withdrawals, bets, wins, losses, adjustments, bonuses where applicable and other activity. This history is provided to assist with account management, but you should also keep your own records. A transaction may appear as pending while checks or processing are completed. Do not repeatedly submit the same request if you are unsure whether it has been received.

If you wish to question a bet, result, payment or account entry, provide enough information for the matter to be reviewed. This may include your username or account identifier, bet reference, date, time, product, amount and a clear description of the concern. Do not send passwords, full payment card details or other unnecessary sensitive information.

Panda Casino may review disputes using system records, transaction logs, game records, event information and communications connected with the account. Where a matter cannot be resolved immediately, additional information or verification may be requested. The outcome of a review will be based on the applicable rules and available records.

Gambling should remain controlled, affordable and enjoyable. Set a budget before you play, consider time and spending limits, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement. Never chase losses by increasing stakes or borrowing money. A loss cannot be recovered by placing another bet.

• Use available account limits, breaks, self-exclusion or other safety tools where offered.
• Talk to someone you trust if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you believe you may have a gambling problem, stop using the service and seek professional assistance.
• Remember that no strategy can guarantee a win and past results do not predict future results.

These Betting Rules may be updated to reflect changes to products, technology, legal requirements or operating procedures. The version published on the site applies from the stated effective date or, where no date is shown, from publication. It is your responsibility to review the rules before continuing to use the betting service. If you do not understand any provision, do not place a bet until you have obtained clarification through the available support options.